Transportation FAQ

DO ALL BUS RIDERS NEED TO BE REGISTERED EVERY YEAR?

Students whose current registered bussing schedules will remain unchanged for the following school year, will need to confirm their schedules are correct when prompted, via email, by the transportation department to have their bussing schedules carried forward for the following school year. Any students who are new to a school, or are changing addresses, schools or bussing needs MUST (re)register for bussing.

DOES MY CHILD NEED TO KEEP THEIR BUS PASS OVER THE SUMMER?

FOR STUDENTS NEEDING TO REGISTER (ADDRESS OR SCHOOL CHANGES), WHEN IS THE REGISTRATION DEADLINE, IN ORDER TO BE GUARANTEED A SEAT ON THE BUS? FOR THE 2023/24 SCHOOL YEAR THE DEADLINE IS APRIL 25, 2023.

FOR THOSE STUDENTS WHO ARE NEW TO REGISTER FOR THE BUS, WHEN WILL MY CHILD RECEIVE HIS/HER BUS PASS?

CAN I SIGN MY CHILD UP TO RIDE THE BUS PART WAY THROUGH THE SCHOOL YEAR?

WHAT HAPPENS IF THERE IS A CHANGE OF ADDRESS OR A NEW ALTERNATE ADDRESS NEEDING TO BE ADDED PART WAY THROUGH THE SCHOOL YEAR?

If there are changes needing to be made to your child’s transportation during the school year, please make your request using the “Bus Registration – Current School Year” application. If we can accommodate your request, it will be confirmed via email. Students may not ride on a new route until it has been approved. Please be advised there is no guarantee of a seat part way through the school year.

WHAT HAPPENS IF I DO NOT REGISTER MY CHILD FOR THE BUS?

WHAT IF THE BUS PASS IS LOST?

WILL MY CHILD'S BUS ROUTE REMAIN THE SAME FOR THE NEXT SCHOOL YEAR?

WHERE CAN I FIND THE UPCOMING YEAR'S BUSSING SCHEDULE?

HOW LONG BEFORE THE SCHEDULED PICK UP TIME SHOULD MY CHILD BE AT THE STOP?

WHAT HAPPENS IF I AM LATE TO PICK MY CHILD UP FROM THE BUS?

WHAT IF MY CHILD GETS OFF AT THE WRONG STOP?

CAN DRIVERS ADD A STOP OR CHANGE A ROUTE?

WILL I RECEIVE A CALL IF THE BUS IS LATE OR CANCELLED?

Yes, you will receive a phone call and email if you are registered, and have agreed to receive calls and emails from school messenger, about the status of bus times or cancellations. SD20 will inform you if buses are running 20 minutes or later, and uses the following methods:
- Notification will be sent to the students’ guardian/parent via email and phone call who are registered on the affected route(s) and have opted in on school messenger.
- Or call the Transportation Department at (250) 365-8331 option 2

HOW WILL I KNOW IF BUSES ARE RUNNING LATE?

Drivers make every effort to stay on schedule, yet road conditions and other events can have buses arrive later than anticipated. SD20 will inform if buses are running 20 minutes or later, and uses the following methods:

- Notification will be sent to the students’ SD20.net emails (where applicable) and parents’ email addresses on record at the school level
- Or call the Transportation Department at (250) 365-8331 option 2

CAN MY CHILD BRING A FRIEND ON THE BUS?

WHAT PIECES OF EQUIPMENT CAN MY CHILD BRING ON THE BUS?

Acceptable Items: skates, small musical instruments, skateboards (not longboards), foldable scooters. All items must be on the student’s lap and not protrude above or outside the passenger compartment of the seat

Unacceptable Items: skis and poles, sleighs, toboggans, golf clubs, hockey sticks, baseball bats, furniture or other large items, large musical instruments, longboards, scooters that do not fold. If the item you are wondering about is not on the list, please contact our Transportation Department.

WHAT ARE WALK LIMITS?

WHAT ARE CATCHMENT AREAS

CAN MY CHILD BE ASSIGNED TO MORE THAN ONE BUS STOP?

MY CHILD IS SMALL. CAN A BOOSTER SEAT BE USED?

For additional questions please email [email protected] or call the Transportation Department at (250) 365-8331 option 2.